Décathlon Ottawa

Bought a couple of bathing suits earlier this season. Price was very affordable! Staff was friendly. Went back recently and bought a blow up Kayak on sale >$350. Good price. Awesome item. Comes with fins for the bottom to help with tracking. Staff was very knowledgeable about the product. Up sold a pump ... but I really needed it! And it fits in a knapsack that weighs 30 lbs. Not to mention it is very comfy. There is even an accessory motor that can be purchased that fits into a fin slot. I have done a lot of kayaking in my day. In my opinion, this Kayak is well worth the price. Can't wait to get it on the water!

First time customer today, and I was super impressed by the variety of sports needs covered. Plus, the customer service and help received with your sports equipment was amazing. Rosalie was so knowledgeable and patient with getting me started on my horse gear. Loved the price points here as well. ❤️ 😍 I went through a cashier (versus self checking; I like to support jobs) and she was friendly and helpful too. I will be back!!

Clearly, the staff members I asked for help tonight, don't know anything about at least the snowshoes. I asked the first girl what the difference was between 2 different types. She said she wasn't sure and she would get someone who knew more about snowshoes. I asked the 2nd girl about the sizes, and she told me Medium was good for up to 127lbs. I think she drew that number out of a hat. Haha It was actually 225 lbs or close to that. I pointed the tag on the snowshoes out to the staff member with the weight allowances, and even though it said 225 lbs for medium, she still said they were only good for up to 127 lbs. Anyway, with no decent help from staff, I hope I made my own good decisions. Lol Staff should probably do walk-through with management and cover the basics of what they are trying to sell. Regardless of that, I loved the store. A large variety of products available. I'll definitely be returning, especially if my snowshoes work out well. 😄

I would like to thank one of the staff members, Rezika, who understood and answered all our inquires about the product with great enthusiasm and care, and reminded us of what we should pay attention to, and repeatedly helped us confirm the product details. It was the best shopping experience I've ever had, and she’s the best staff I've ever met. Perfect shopping experience.

The manager Eric is incredibly rude. The absolute worst customer service experience of my life. He gave me a hard time about the return I needed to do (my sons shoes ripped within a week) and once he knew I was getting frustrated (because I asked for a manager) it seemed to make him happy to continue to be rude and difficult with me.

This is the second time I visit this place and the staff is very friendly and always ready to help. While trying on some coats, my friend thought he had his own coat (with his cellphone and cards in his pocket) stolen or misplaced. Everyone was there to help search the store but the hero of the hour was a member of the staff named Pankaj who, with his own cellphone, was able to locate my friend's cellphone, and coat. We were very thankfull for everyone who helped us!! I love the quality of their products, and the prices are very reasonnable. I will definitely be back!!